How to Use Twitter for Your Company’s Customer Service

By admin on Sunday, October 30th, 2011 | No Comments

Twitter is just about the most popular social media site online today. It’s not just a way to tweet to your followers about your current activity; it is also a great tool for staying in touch with the people who decide to follow you after they buy from you. That’s right; companies are increasingly using Twitter for customer service. The trend isn’t old, it’s been growing like crazy as the Internet as become lots more social. The question then becomes, how is it possible to use Twitter for customer service? What all should you keep in mind to make the most out of it? We’ll teach you how to do this in this article.

It is vital that you understand that Twitter needs to be taken seriously. If you’re going to treat Twitter as a secondary service that isn’t important, you aren’t going to be able to use it in the way that it is supposed to be used. Look around and see how the corporate companies are making use of Twitter when it comes to customer service.

Customers are generally more responsive and approachable when you use Twitter to try to reach them. Twitter shouldn’t ever be used as “filler” for your customer service needs. Instead, you should see it as an essential tool for enhancing and improving your customer service tasks.

When someone has an issue that can’t be explained on Twitter, you should show them how to email you or contact you directly through your site. It’s important to leverage Twitter so completely that there are no holes in your customer service. Building some strong back and forth communication with people via Twitter is important.

It can take a little while for you to get used to people reaching out to you through Twitter but it truly is worth the effort. You need to focus first on offering high quality customer service. Offer a helping hand that does more than your competitors do.

Make sure you take messages from your customers on Twitter seriously. People sometimes tend to dismiss tweets as trivial. If someone takes the time to contact you with an issue, it’s obviously important to them. Anytime a customer is having a problem or has a question, it must be dealt with in a timely manner. At the same time, you have to be practical when it comes to prioritizing various customer service issues. So do your best to reassure customers, but don’t go crazy trying to do everything at once. What we discussed in the above article is only the tip of the ice berg. As you continue to work and learn the best ways to practice good customer service via Twitter it will become obvious just how useful the service really can be for you. Regardless of what type of online business you run, you should start making the most of Twitter in terms of customer service if you haven’t. Keeping your customers happy needs to be your top priority. Knowing that Twitter is being used by others to send out questions as well as complaints should be all the incentive you need to start using it yourself. So why are you still sitting around and reading? Go ahead and put the above tips into action right away!

Additional Resources:

hernanqsmay.insanejournal.com/3026.html

joshuajvandrews.onsugar.com/Ways-Serve-Your-Customers-More-Effectively-Twitter-20197532

joshuaqsread.wordpress.com/2011/10/30/ideas-for-serving-your-customers-on-twitter/

www.zimbio.com/Writing+Articles/articles/UshxAiyIUnr/How+Use+Twitter+Company+Customer+Service

philipjvmay.blog.ca/2011/10/30/how-to-use-twitter-for-customer-service-12091375/

http:/philipnycollins.bravejournal.com/entry/79650

hernannymurphy.sosblogs.com/The-first-blog-b1/Hints-and-Tricks-for-Offering-Better-Customer-Service-Through-Twitter-b1-p10.htm

blogtext.org/philipqsmurphy/article/1058741.html

humbertoqsread.sweetcircles.com/2011/10/30/tips-for-serving-customers-through-twitter/

www.kamusta.ph/topic/trentlucollins/118214

trentjvmurphy.livejournal.com/3040.html